Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and service.
What materials are used in Caitlyn Minimalist jewelry?
Most of our pieces are handcrafted using high-quality 925 Sterling Silver, 14K Gold, or Rose Gold finishes. We prioritize hypoallergenic materials to ensure our jewelry is safe for sensitive skin.
Can I customize or personalize my order?
Yes, we specialize in personalization. You can customize items with names, initials, actual handwriting, or special dates. Simply fill out the personalization box on the product page before adding the item to your cart.
How long does shipping take?
Since many of our items are custom-made to order, please allow 3-5 business days for production. Domestic shipping typically takes an additional 3-7 business days, while international shipping times vary by location.
What is your return policy?
We want you to love your jewelry. We accept returns on non-personalized items within 30 days of delivery. Please note that custom-made, personalized pieces are final sale unless they arrive damaged or defective.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, we recommend removing jewelry before swimming, showering, or applying lotions. Store your pieces in a cool, dry place and polish them gently with a microfiber cloth.
Do you offer gift wrapping?
Every Caitlyn Minimalist order comes beautifully packaged in a signature gift box, making it ready for gifting right out of the mail. You can also add a personalized gift message at checkout.